Complaints Policy
Concerns should be raised promptly so the operator can identify the job, review what was agreed, and respond with the available facts.
What to provide
Share your name, callback number, service address or job reference, date, the issue, and the outcome you are requesting.
How it is reviewed
The operator should confirm receipt, check the job record, speak with the people involved, and explain the next step. Response timing has not been supplied and is not promised here.